Keith Huster

Senior Software Engineer II

Staff-Track Platform Engineer · Distributed Systems · .NET · Agentic AI Development · Technical Leadership

Professional Summary

15+ years architecting and scaling distributed .NET platforms: service-oriented architecture, large-scale modernization, and Staff-level technical leadership across architecture, reliability, and team enablement.

Designed and operated mission-critical .NET services processing billions of transactions annually at >99.9% availability across a multi-team platform.
Promoted to Team Lead II and managed a 6-engineer Software Infrastructure team for ~1.5 years as a hands-on player-coach; hired 2 engineers and sustained zero high-severity incidents in production.
Drove org-wide modernization and service-oriented rearchitecture: migrated 5 core services from EC2 to Kubernetes (EKS), decentralized TeamCity-to-GitHub Actions CI/CD, and shared platform libraries used by 100+ engineers.
Advanced practitioner of end-to-end agentic AI development: plans, builds, reviews and verifies with Claude and Claude Code, before merge and after deploy, running several agent workstreams in parallel, each in its own Git worktree, under Agent of Empires.
Lead or sole inventor on the majority of 36+ US patents; two-time recipient of "Patent of the Year" and the President's Innovation Award.

Work Experience

Senior Software Engineer IIOloSep 2025 – Present

Software Infrastructure Team · Restaurant TechnologyOrem, UT (Remote)

Sustain and operate the L2 on-call practice I designed under Team Lead II, owning observability and platform reliability across the Software Infrastructure stack.
Drive in-flight EC2-to-Kubernetes (EKS) and CI/CD modernization to completion across remaining services and libraries; contribute to cross-team architectural direction through RFCs and design reviews.
Deliver platform work end to end through agentic AI development with Claude Code and Agent of Empires, running parallel workstreams in isolated Git worktrees from written plan through agent-run verification before merge and after deploy.

Team Lead IIOloApr 2024 – Sep 2025

Software Infrastructure Team · Restaurant TechnologyOrem, UT (Remote)

Managed a 6-engineer Software Infrastructure team as a hands-on player-coach, sustaining >99.9% availability on mission-critical .NET services processing billions of transactions annually.
Hired and onboarded 2 engineers; sustained zero high-severity incidents in production during tenure.
Designed and implemented the Software Infrastructure team's first L2 on-call practice, translating a senior-leadership mandate for 24/7 coverage into a weekly rotation calibrated for engineer well-being.
Initiated and drove migration of 5 core services from EC2 to Kubernetes (EKS), introducing HPA and KEDA autoscaling for peak-traffic reliability and elasticity.
Decentralized CI/CD by migrating ~10 services and libraries from centralized TeamCity to GitHub Actions, removing a delivery bottleneck so teams could own their pipelines.
Authored and shepherded RFCs and scoped cross-team epics, setting technical direction adopted across teams.
Owned and grew shared platform libraries and service integrations (auth, email, SMS) relied on by 100+ engineers across nearly every team at Olo.

Senior Software Engineer IIOloAug 2021 – Apr 2024

Software Infrastructure Team · Restaurant TechnologyOrem, UT (Remote)

Improved resiliency and reduced operating cost of Olo's shared platform services and libraries used across the engineering org.
Led a system-optimization initiative for the Payload Logging service that reduced AWS S3 upload costs by more than $12K per month.
Migrated services to a centralized configuration system (Consul), simplifying Olo's ongoing monolith-to-microservice extraction.
Integrated LaunchDarkly feature flags into core services to improve deployment success rates and reduce incident MTTR.

Senior Software Engineer IIOloSep 2018 – Aug 2021

Menu Team · Restaurant TechnologyOrem, UT (Remote)

Built and shipped .NET Core full-stack applications (C#, F#, ASP.NET, React, SQL) supporting dynamic menu item pricing and customizations used by tens of thousands of restaurant managers.
Designed and built the Menu Import Service, a service-oriented extraction from Olo's legacy monolith that decoupled menu data ingestion across the platform.
Delivered POS and direct-brand partner integrations (Panda Express, Denny's, and others), connecting Olo's ordering platform with enterprise restaurant systems.
Containerized applications with Docker and mentored engineers onboarding to Olo's stack, part of 20+ engineers mentored across my career.

Senior Software EngineerConfluenceMar 2015 – Aug 2018

Software Engineering Team · FinTechOrem, UT (Remote)

Designed and delivered features for FinTech full-stack web applications (ASP.NET MVC, C#, React/Relay/GraphQL, SQL), balancing scalability with maintainability.
Owned production support and issue resolution, sustaining uptime and customer satisfaction.

Software DeveloperCurriculum LoftApr 2014 – Feb 2015

Software Engineering Team · EdTechSunman, IN (Remote)

Built EdTech full-stack web applications (ASP.NET MVC, WebAPI, C#, TypeScript, KnockoutJS, SQL, MongoDB) and automated CI/CD with TeamCity to improve release reliability.

Software Engineering SpecialistHill-RomMay 2002 – Apr 2014

New Product Development · Medical DevicesSunman, IN

Lead or sole inventor on the majority of 36+ US patents granted over this period; two-time recipient of Hill-Rom's "Patent of the Year" and recipient of the President's Innovation Award.

Education

M.Sc. Software Engineering, Drexel University, Philadelphia, PA2008 – 2011
B.Sc. Electrical Engineering, Rose-Hulman Institute of Technology, Terre Haute, IN1998 – 2002

Languages, Technologies & Skills

Distributed Systems & Reliability: Service-oriented architecture (SOA), microservices, distributed-systems design, REST / HTTP APIs, API integrations, observability (Datadog, Sumo Logic, Raygun), SLAs / SLOs, on-call, production support
Cloud & Platform: AWS, Kubernetes / EKS (HPA, KEDA), Docker, containerization, Terraform, Consul, IaC, GitOps, GitHub Actions, CI/CD
Languages: C#, F#, TypeScript, JavaScript, SQL, HTML, CSS
Frameworks & Data: .NET, .NET Core, ASP.NET, React, GraphQL, Relay, MSSQL, PostgreSQL
Operating Systems: Linux, Windows
AI-Assisted Development: Claude, Claude Code, Agent of Empires, agentic workflows, parallel agent sessions in Git worktrees, subagent delegation, AI-assisted code review, agentic pre- and post-merge verification
Leadership: Technical strategy & RFCs, design review, team leadership, mentorship, Agile (Scrum / Kanban), cross-functional project management

Personal Projects

KeithHuster.com: Portfolio site on Astro and Cloudflare Workers, built end to end with Claude Code in parallel Git worktrees, behind CI gates for tests, accessibility and Lighthouse budgets, with agent-run checks of every preview and production deploy.
KeithAndLindsey.com: Travel blog on Ghost CMS with a fully custom theme, a GitHub Actions CI/CD pipeline, and two Cloudflare Workers that process Ghost webhooks and manage the site's sitemaps.
HomeLab: Declarative, GitOps-driven home lab built on Proxmox VE, OPNsense, Talos Linux (Kubernetes), Terraform/Atlantis, Docker, and GitHub Actions.

Beyond Engineering

Completed the 2025 Tour Divide, a 2,745-mile self-supported mountain bike race from Canada to Mexico, in 27 days.
Volunteer firefighter (2004 to 2016), promoted to the rank of Lieutenant.